So far our business journey has spanned several decades. Our first customers knew our founders well and over the years the word spread that you could find quality aftermarket truck and bus parts and enjoy high-quality service.
The daily choice to procure parts and consumables through PTB Group has helped us grow over all these years, creating more than 50 permanent full time jobs.
That’s at least 50 families building toward better lives because our customers keep choosing us. We don’t take it lightly.
We are researchers
One of the many ways in which we go far beyond the sale of parts and consumables is in industry research.
Every transaction tells a story about the market and the broader logistics industry in South Africa. Knowing which brands work well for you and under what circumstances you’d like to try something else helps us continually improve the way suppliers develop products and how we can get those to you more efficiently over time.
We are listeners
Logistics and fleet management is one of South Africa’s toughest professional sectors. Days are long, threat detection and management is a 24/7 responsibility, and the unexpected breakdowns demand immediate attention.
There are days when our customers come into our stores or call their PTB Group sales concierges, just needing to vent and to share the burden that goes with taking responsibility for safely transporting goods and service providers from A to B.
We’re here for that, and we’re always looking for new ways to help manage and prevent stress for our customers. Our competition prizes, for example, include spa treatments and even luxury holidays.
We’re pioneers
There are some things considered commonplace amongst parts suppliers, like the Wors Day, that grew out of our continual innovation efforts. We’re grateful for every conversation and completed survey because it helps us share information with the right team members.
Right now as you read this article, in fact, there’s a dedicated team working on new events, concepts and value-adds just for you as our treasured customers.
Your continued support makes it possible for our team to breathe life into all kinds of ideas, so please remember that every bit counts. Whether it’s opening an email newsletter or taking time to complete a survey in-store or online, it all adds up to more ways in which we can add value for you.
We’re lifelong learners
If you collect your parts in-store, you sometimes see our stock consignments arrive, or some of the warehouse activities. What you might not see is the training and development that takes place behind the scenes.
We take pride in recognising the career ambitions of our employees, and striving to align the growth of our business with the growth of every individual person on the team. We’re always hungry to learn more and to do and be better even at the things you’re already complimenting us about.
This is the PTB Group way, and we’re proud of it.
We’re a team that cares
One of our greatest privileges has been growing alongside our customers over the years. We feel every triumph and every challenge, from the awards that our customers win, to the stress of a breakdown.
The more information you can share with us about your business, the better we can service your specific needs.
If you haven’t yet had the chance to share the details about your fleet you are welcome to request an appointment with one of our sales concierges — we operate seven days a week at most branches and we’d be glad to come to your office or depot for your added convenience.
We’re #PTBGroupies!
Every day our people wake up to arrive at work, fully ready to embrace your challenges alongside you. Keeping your fleet running in top form is important to us so that your business can run smoothly and together we can grow our economy and provide a path forward to prosperity for our fellow South Africans.
We’re proud to wear the PTB Group uniform and we live for the thrill of reaching new heights at your side. We’re #PTBGroupies and we thank you for choosing us every day. ■